Frequently asked questions

Absolutely! While these boxes are perfect for filling your cupboards with the best vegan products on the market, they also make fantastic gifts.

Accordingly, we have a number of gifting options to elevate your gifting experience, including Greeting Cards, Gift-Wrap, Full Gift Service, and Gift Cards.

Please note that no secondary shipping box will be added to orders that select 'None' in Gifting Options. Adding a Gifting Option lets us know that the shipment is intended as a gift, and accordingly we will add a secondary box to protect it from wear-and-tear in transit.

Selecting 'None' is the most affordable and minimum-waste approach for those purchasing hampers or letterboxes for themselves, The goods will arrive fully sealed in perfect condition either way!

For an additional £5, you can add a Greeting Card to your hamper or letterbox. We will also add a secondary shipping box to your order to protect it from wear-and-tear in transit.

A Greeting Card lets your recipient know who sent it, and allows you to include a personal message as part of your gift.

Simply add your message using the text box in the 'Greeting Card Message' section of the product page, and we’ll print it in our luxury greeting cards and seal them in a white envelope.

We then package them inside the hamper or letterbox to be discovered by your recipient upon opening the gift.

For an additional £9, you can add Gift-Wrap to your hamper or letterbox. We also add a secondary shipping box to protect the wrap in transit.

This allows you to disguise what’s inside and give your recipient a more beautiful and exciting unwrapping experience.

We use high-quality, 100% recyclable Kraft gift wrapping paper adorned with a hessian ribbon bow to offer that classic present look.

For an additional £11, you can add Full Gift Service to your hamper or letterbox, which is simply the combination of a Greeting Card and Gift-Wrap alongside an additional shipping box, at £3 cheaper than the retail value of both options individually.

This allows you to include a personal message, let your recipient know who sent it, disguise what's inside, protect the hamper in transit, and finally offer a more beautiful, exciting unwrapping experience!

Select this option if you would like to send a fully Gift-Wrapped hamper or letterbox that includes a Greeting Card and shipping box.

You can indeed. We offer a range of Gift Cards with different values to help take the guess work out of gift-giving!

Simply select your desired value on the Gift Card page, and we’ll generate a digital code loaded with your chosen amount. Your recipient can then purchase one or multiple products from the store at no cost to them.

No, absolutely not.

If you want to enjoy a product all to yourself (and why not?) , simply select ‘None’ in the gifting options box on the product page and continue to checkout.

Your hamper or letterbox will act as the shipping box itself when this option is selected, and accordingly may take on some superficial wear-and-tear in transit. This is to offer a more affordable and minimum-waste solution to customers unconcerned with box quality.

We use a combination of Evri, DPD, and Royal Mail to ship our products based on your shipping address, courier preferences, and budget.

The hampers and letterboxes are composed of sustainably sourced, 100% kerbside recyclable cardboard boxes.

Please note that no secondary shipping box will be added to orders that select 'None' in Gifting Options. Adding a Gifting Option lets us know that the shipment is intended as a gift, and accordingly we will add a secondary box to protect it from wear-and-tear in transit.

Selecting 'None' is the more affordable and minimum-waste approach for those purchasing hampers or letterboxes for themselves, and the goods will still arrive sealed in perfect condition.

Visit our Shipping & returns page to see a detailed list of shipping couriers, services, and prices.

After your order has left our fulfilment centre, your chosen courier's tracking page is the best place to get information about the status of the shipment and take action with regard to nominating safe spaces or neighbours.

Evri

DPD

Royal Mail

Simply copy the tracking number in your order fulfilment email and paste it into the one of the above links to get up-to-date information regarding the status of your delivery.

If you place your order before 10am Monday—Friday, we will fulfil it on the same-day, meaning your shipment should arrive the very day after for a truly next-day service.

Orders placed after 10am will be fulfilled the following morning, for receipt the day after that.

Most couriers define 'next-day' as a 1-2 day service. Orders to Ireland, the Channel Islands, and Scotland may take slightly longer than orders to Mainland UK addresses.

We rely on couriers to operate according to their stated standards regarding delivery services.

If something isn't right, we're on your side, and will do everything in our power to correct the situation through the following means:

• Contacting the courier for delayed shipment updates
• Thoroughly investigating delays or missing shipments
• Arranging replacements, returns, or partial refunds where applicable

You are unable to cancel a shipment once it's been processed and dispatched.

However, you are entitled to a 100% refund for whatever reason, so long as you return the goods to us within 7 days of your order landing.

Absolutely, just enter your recipient's address in the shipping address field during checkout.

Double-check that any auto-fill settings didn't input your own address in the shipping address field without your awareness.

And please ensure you input precisely the correct address for your recipient to guarantee delivery success.

We pride ourselves on high-quality curation of the very best brands and products in the plant-based market.

We use a combination of factors to determine if a brand or product can join our range, including:

Non-negotiable

• 100% plant-based
• Quality and deliciousness
• Strong reviews
• Ethics & sustainability

Preferred

• Independent brands
• Beloved by the community
• Fully vegan brands
• Packaging recyclability

Absolutely!

We want our offerings to evolve alongside the exciting developments of the vegan product market, so yes!

We regularly update our assortments to include the hottest, most beloved, most convincing vegan snacks and treats based on new releases, community feedback, and product availability.

We strongly believe you should get exactly what you pay for, and exactly what you expect given the product images and descriptions.

Accordingly, we make a considered effort to send only the products that you see and read about in the product images and descriptions.

In exceptionally rare circumstances, we may substitute an item if it's unexpectedly out of stock or damaged, in order to avoid delays in receiving your order. Any substitutions will be equal or greater retail value to the product they're replacing.

Suggest it, shout it from the rooftops, come to mvhHQ and write it on our foreheads.

We're always down to hear about your new favourite plant-based products, so feel free to get in touch via any of our socials, or directly via email at hello@myveganhamper.co.uk for product suggestions.

Got a brand or product you'd like to see in our range?

First, see the 'How do you choose what products go on the store?' answer above to determine if your brand/product would be a good fit for our store.

After that, we'd absolutely love to consider your brand and products, so get in touch with us at corporate@myveganhamper.co.uk to arrange samples and discuss your product.

We look forward to introducing your products to the community!